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FAQ
 How
big can my pallet be?
Rates are based on standard sized pallets 48 x 48 and
must weigh less than 2500 lbs. Any shipment with an average weight of over 2500 lbs per pallet
may be subject to an additional charge. If your freight
is constantly more than 2500 lbs, talk to your sales
rep.
What if my pallets are stackable, can I get
pallet spot rates?
Yes, but you must be pre-approved, talk to your sales or customer service
rep.
What if my pallets are bigger?
You will need to talk to sales or customer service rep to arrange a different
program.
How do I trace?
You can track and trace from our website anytime. Just
login and go to the trace function. We track and trace
shipments twice per day so you get real time information.
How long is my quote good for?
You quote is good for 15 days from date published.
Can I get my paperwork online?
Yes, simply log in and go to B/L POD function. All paperwork
is scanned in a timely fashion.
Who is Exel?
Exel is one of the largest third party logistics providers
in the US and part of a global network of companies
under our parent company Deutch Post. The Exel division
generated over 12 billion in revenue last year, while
Deutch Post was over 80 Billion. For more information,
please see our links page.
What happens if the shipment is bigger or smaller
than the rate I have requested?
If it is simply a matter of a difference in number of
pallets the correct rate will be applied according to
our rate schedule. This goes for more pallets OR less
pallets. If the shipper sends out less pallets than
you ran a rate for than the lesser rate will be applied.
The same for more.
What about FSC?
We have tried to make this pricing as simple as possible,
so we have rolled the current FSC into the rates to
avoid confusion and line items on our bill. The rate
that you get is the rate that you will be charged, no
deviation.
What do I need to put on my B/L?
The B/L is a legal document so all relevant information
must be on it, and we would prefer that the B/L read
third party billing to Exel, however, if the shipper
does not or can not put the instructions on the B/L
we will still take care of the invoice and the carrier
will not bill you or your customer.
What should I do with my old NMFC book?
Burn it, rip it, shoot it, there are many options.
How do I get started?
You must have a valid customer from Exel, so if you
are already an exel customer simply shoot an E mail
to custserv@palletrater.com. If you are not yet a customer,
simply fill out our credit application, (click here to download)
and either E-Mail it, fax it or mail it to us. Click here for all contact info. Once
it has been received you will get a customer number
and login information. The process takes hours, not
days, so chances are you can get started practically
right away.
Are there discounts for volume shippers?
Yes, the more you ship, the less expensive
your rates will become.
What about time definite or guaranteed shipments.
For special needs you must call in or E Mail us.
What about residential or Lift Gate services?
For special needs you must call in or E Mail us.
What about Haz Mat or household goods?
For special needs you must call in or E Mail us.
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